FEILO SYLVANIA will, at its discretion, repair or replace ONLY the defective Product or reimburse Purchaser the purchase price and FEILO SYLVANIA’s liability is strictly limited to this.
To make a warranty claim, the Purchaser needs to notify and return the defective Product to its local FEILO SYLVANIA office. This Warranty policy replaces the former warranty policy for Sylvania Professional LED Lamps (document version May 2014 and any versions prior to January 2019). 1-year warranty/ 10,000 HRS predicted lifetime, up to max 5 years. Our Standard Terms and Conditions of Sale and our Warranty Policy apply.
costs or expenses made for removal or re-installation of the Products, unless local applicable laws require otherwise, failure caused by fire, flood or lightning strike of the installation, indirect, special or consequential damages (such as but not limited to loss of revenue/profits or damage to property).
The warranty for LED Products covers failures that are caused by proven defects in material and workmanship and exceed the nominal failure rate. The replacement Product will offer the same specifications as the original Product wherever possible. Subject to a maximum warranty period of up to 5 years, the warranty is 1 year for every 10,000 hours of the predicted lifetime of the product. This section is not for consumer use.
For more detailed information on Warranty conditions, exclusions etc. the relative humidity in the installation never exceeds 80% or never exceeds the Ingress Protection rating of the Product, if any is provided; temperature and voltage limits must not be exceeded (no mains connections, battery operation only); the Product must not be exposed to any mechanical or physical stresses, strains, drops or other damage that are not in accordance with its intended purpose and/or the chemical environment; the Product must not have been modified, altered, painted or otherwise chemically treated, defective Product caused by drop, abuse, misuse, abnormal use, submersion in excess of any Ingression Protection rating, or acts of God. This warranty policy only applies to the party purchasing the Products directly from FEILO SYLVANIA (the “Purchaser”) in its sales countries in Europe and the United Arab Emirates.This Warranty policy contains the terms and conditions under which FEILO SYLVANIA, as a professional lighting solutions provider, undertakes to replace defective Products during the warranty period. FEILO SYLVANIA warrants that each Product will be free from defects in material and workmanship during the warranty period. Subject to a maximum warranty period of up to 5 years, the warranty is 1 year for every 10,000 hours of predicted lifetime of the product. This brochure is provided for general information only. please see our luminaire document. FEILO SYLVANIA warrants that each Product will be free from defects in material and workmanship during the warranty period. In case the defective Product is no longer available in FEILO SYLVANIA’s portfolio it will be replaced by the most similar product. Any dispute or claim arising out of or in connection with this Warranty policy shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. Where a claim is not justified under this Warranty policy: This Warranty policy replaces the former warranty policy for Sylvania Professional LED Lamps (document version May 2014 and any versions prior to January 2019).
For more detailed information on Warranty conditions, exclusions etc. FEILO SYLVANIA reserves the right to make the final decision on the validity of any warranty claim.
please see our LED lamp document. Phone: 800.323.0572 Canadian Claims & Questions: SYLVANIA Warranty Department: Phone: 1-800-654-0089. Explore SYLVANIA Professional Products. Tools and Resources.