Broadband Genie, and some associated third party tools, use cookies. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Sometimes Twitter is an easy solution to a problem. If possible, avoid calling when you are rushed for time. Broadband Genie's helpline is powered by Dixons Carphone. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. We are not affiliated with Virgin Media so it’s best to contact them directly to track your other box. We show offers we can track - that's not every product on the market...yet. For more information please see our privacy policy. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. SA7 9ZJ. Before you go contacting Virgin though it’s worth running a few quick checks of your own. Additionally it’s worth considering your hardware. The average UK download speed is around 22Mbps, however this will vary significantly depending on where you live, and at different times of the day. VAT number: 259751759. You may experience a wait time when calling Virgin Media, due to the volume of calls they recieve. If you’re having an issue with your Virgin Media broadband there are several ways to get in touch with Virgin Media, both online and via telephone. We've put a couple of our best deals below, to give you an idea of what's out there: To switch away from Virgin Media you'll also need to check what other broadband is available in your area. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Show/Hide Test If you’re not on … If you are calling Virgin Media Ireland from abroad, use 0035312458000. service provider and read the information they can provide. We’re the official home of the Virgin Group and Branson family. ZA227007. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. Virgin Media {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":"728","bigHeight":"546","licensing":"