I requested a full refund, including the "convenience" fee as this was literally the opposite experience of convenience. Fandango may have kept the money for my unused tickets, but it will never get the thousands of dollars me and my family will spend in our lifetime on movies. The name Fandango will be associated with the worst businesses online if what I write is heard.

A review of a customer experience with Fandango.

it is not my internet nor any of other options listed on various websites. At the theater I was told I did not have tickets so I thought that maybe I had not completed my order on my laptop. I bought the extra products & fell for the scam. Web site is difficult to navigate. Had to pay again to see the movie in person when I noticed the tickets they gave me were wrong. Shame on you Fandango for participating in this scam! I was told that they would get back to me after "cooperate" gets back to them. This website and this service, in general, have the worst reputation among similar ones. Reading other reviews, it seems Fandango does this routinely to their customers. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. That's when she informed me that my call was being recorded.

. To begin with they charge $1.25 to use the card for a $9.75 theater admission. DON’T USE THEM!!!!!

So Enjoy that $60 Fandango.
Then to try and redeem and checkout if you need to pay it has some bassackward nonfunctional system that says there is an it internal error and directs you to "F click here" when you do, you get no explanation as to why there was an error, you are simply sent straight back to the same F checkout window where you re-enter with the same results over and over and over. I contacted Fandango customer service because I felt they should honor the coupon by refunding the difference.

I have 2 $15 Fandango gift cards that I cannot use on their site.

I uninstalled this 3 times and reinstalled and no movie. A waste of money $20. They stink. Terrible policies and a ripoff.

I CANNOT use the gift card at the theatre, which ties me to an exact time and day I MUST commit to seeing the movie.
3 Fandango reviews. It didn't.

Tried renting a movie for a second time, kept freezing the whole time. I bought 2 tickets for a show tomorrow. So I lose money because of their website issues!!!!! Use a different streaming app. While purchasing my Justice League ticket I was offered a "Free" Justice League poster.

A month later, on Feb 8th, 2012 I contacted Digital Doorstep as I had not received a "Secure Pin". They sold the same seats to someone else. Our daughter gave us a $25 Fandango gift card. I want to express how disappointed I am with Fandango customer service. They have you on hold for more than 30 minutes.

Fandango does not give me the option to save the giftcard in my account for future use so every time I purchase a movie I had to reenter the giftcard number. Not bad, but could've been way better. Review #1645412 is a subjective opinion of poster.

Hoe schrijf je een goede sollicitatiebrief? They suck!!! I don't know what the problem is but I spent over an hour troubleshooting. Fandango ranks 30 of 198 in Tickets category. Well, I got a denial right away & this was my response back to Fandango. They immediately after sent me an email stating, "Your tickets are in the bag. Your purchase comes with a complimentary $2 Amazon MP3 credit. I had to call AGAIN.

The representative told me that I would have to purchase new tickets to get a refund.

They have missed the customer service mark on this one- by the time someone is so irritated and taking the time to live chat, it is beyond just "how can I please spend more time trying to buy my ticket." They didn’t want to give credit because they said I watched it. I saw an awesome advertisement to see The Photograph that was buy one, get one free. I purchased several tickets, but my payment was declined each time I tried. I made Louisa then state the their website caused the issue and that Fandango refused to refund me for my purchase and that they were also retaining my $10 from my AMC Rewards. I strongly suggest not using Fandango. Fandango is perhaps the worst run company in the history of mass entertainment.


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